Refund policy

Return & Refund Policy

At Avero, we stand behind the quality of every Avero Sculpt™ order. If there's ever an issue with your product, we're here to help.

30-Day Satisfaction Guarantee

If your Avero Sculpt™ arrives damaged, defective, or experiences a manufacturing fault during normal use, please contact our support team within 30 days of delivery. We'll gladly arrange a replacement or provide an appropriate solution.

Fit & Hygiene Policy

Avero Sculpt™ is designed to be worn directly against the skin. To protect the health and hygiene of all our customers, opened or tried-on products cannot be returned or exchanged for sizing, fit, or personal preference.

We strongly recommend reviewing our Size Guide before placing your order. If you're between sizes, we recommend sizing down for the best EMS contact and performance.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the product. We'll resolve the issue as quickly as possible at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

Opened or tried-on Avero Sculpt™ products
Products returned due to incorrect size selection
Products returned for personal preference after opening
Items not purchased directly from Avero

Refunds

If your refund request is approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.