Refund policy

Last Updated: June 2026

At Avero, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility For Returns

To be eligible for a return:

  • Your item must be in good condition.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase or order number must be provided.

For hygiene and safety reasons, products showing excessive wear, misuse, or damage may not be eligible for a refund.

How To Start A Return

To initiate a return, please contact our support team at:

support@getavero.com

Please include:

  • Your order number
  • The email used to place the order
  • A brief description of the reason for the return

Our team will provide instructions for the next steps.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photos of the issue and your order number so we can resolve the matter as quickly as possible.

Order Changes & Cancellations

Orders are processed as quickly as possible to ensure timely fulfillment.

If you need to modify or cancel an order, please contact us as soon as possible. While we will do our best to accommodate your request, changes or cancellations cannot be guaranteed once an order has entered processing.

Shipping Costs

Original shipping charges (if applicable) are non-refundable.

Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Final sale items
  • Items damaged through misuse, negligence, or improper handling

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: support@getavero.com

We aim to respond to all inquiries within 1–2 business days.