Contact information
We're here to help.
Whether you have a question about your order, shipping, returns, or the Avero Lumi™ Red Light Wand, our support team is ready to assist.
Customer Support
Email: support@getavero.com
Support Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Response Time
We aim to respond to all inquiries within 24–48 business hours.
Need Help Faster?
Please include the following in your message:
- Your order number
- The email used to place your order
- A brief description of your question
This helps us assist you as quickly as possible.
Common Questions
For answers about shipping, returns, and product usage, please visit our FAQ page.
We're Here For You
At Avero, we're committed to providing an exceptional experience from the moment you place your order to the moment Lumi becomes part of your nightly ritual.
Email us anytime at:
support@getavero.com