FAQ
Everything You Need To Know
What is Lumi™?
Lumi™ is a handheld red light therapy wand designed to help visibly reduce puffiness, refresh tired-looking skin, and support a brighter, more radiant appearance in just minutes a day.
How does red light therapy work?
Red light therapy uses specific wavelengths of light commonly used in skincare to help support healthier-looking skin and improve the appearance of puffiness, dullness, and fine lines over time.
How soon will I see results?
Many customers notice a more refreshed appearance after their first few uses. For best results, we recommend using Lumi™ consistently as part of your daily skincare routine.
Can Lumi™ help with puffiness and tired-looking eyes?
Yes. Lumi™ is specifically designed to help visibly depuff and refresh tired-looking skin, helping you look brighter, more awake, and well-rested.
Why isn't my eye cream enough?
Eye creams work primarily on the skin's surface. Lumi™ complements your skincare routine with red light therapy, helping support healthier-looking skin beneath the surface where radiance and glow begin.
Can I use Lumi™ with my current skincare products?
Absolutely. Lumi™ pairs perfectly with most serums, moisturizers, eye creams, and skincare routines.
Can I use Lumi™ every day?
Yes. Lumi™ is designed for daily use and works best when used consistently for around 5 minutes a day.
Is Lumi™ suitable for sensitive skin?
Yes. Lumi™ is designed to be gentle and suitable for most skin types, including sensitive skin.
What makes Lumi™ different from other beauty devices?
Lumi™ combines red light therapy and gentle vibration in a simple, portable design that fits easily into your daily routine—without appointments, needles, or complicated treatments.
Is Lumi™ worth it if I already have a skincare routine?
Absolutely. Lumi™ isn't meant to replace your skincare—it's designed to enhance it. Think of it as the missing step that helps support a brighter, healthier-looking complexion.
Is Lumi™ rechargeable?
Yes. Lumi™ features a rechargeable battery for convenient cordless use at home or on the go.
Do I need any special products to use Lumi™?
No. Lumi™ works with your existing skincare routine and does not require any special gels, creams, or accessories.
Can I travel with Lumi™?
Yes. Lumi™ is lightweight, rechargeable, and compact enough to fit easily into your handbag, carry-on, or skincare bag.
Do you offer free shipping?
Yes. We currently offer free tracked shipping on all orders.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery generally takes 7–12 business days, depending on your location.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking information.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact our support team and we'll be happy to assist you.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue and we'll make it right.
How can I contact support?
Our support team is always happy to help.
Email: support@getavero.com
We typically respond within 24–48 business hours.